Quick answer
- Include device and iOS version.
- Describe the expected behavior.
- Avoid sending sensitive health information unless needed.
App Screenshot
Support screen
Send a useful support message with device details while keeping medical details private.
Daily Use
When this matters
This topic matters when a user wants one less thing to remember and a simple way to confirm that care happened.
- Use it when starting a new medication routine.
- Use it when notifications need to be clearer or gentler.
- Use it when you want confidence without opening a complicated tracker.
Examples
Three common scenarios
These examples map the support topic to everyday medication, vitamin, and routine tracking situations.
Example 1
Notification issue
Mention the reminder time, whether iOS notifications are enabled, and what appeared.
Example 2
Restore issue
Mention the Apple ID used for purchase only in general terms, not passwords or private account data.
Example 3
Visual bug
Attach a screenshot if it does not reveal private medication details.
Common mistakes
What throws people off
- Sending passwords or payment details.
- Reporting a bug without saying what device and iOS version you use.
- Including full health history when a short app issue description is enough.
Related guides
FAQ
Short answers
Can I use PillBeacon for vitamins as well as medicine?
Yes. The app language and setup flow work for vitamins, supplements, birth control, and daily medications.
What if reminders do not appear?
Check iOS notification permission for PillBeacon, then confirm the reminder time inside the app.
Should I include private medical details in support emails?
Only include what is necessary to understand the app issue. Device, iOS version, and a short description are usually enough.