Quick answer
- Use the same Apple ID.
- Check your internet connection.
- Restart the app if the result does not refresh.
App Screenshot
Purchases screen
Recover premium access with the same Apple ID used for the original purchase.
Daily Use
When this matters
This topic matters when a user wants one less thing to remember and a simple way to confirm that care happened.
- Use it when starting a new medication routine.
- Use it when notifications need to be clearer or gentler.
- Use it when you want confidence without opening a complicated tracker.
Examples
Three common scenarios
These examples map the support topic to everyday medication, vitamin, and routine tracking situations.
Example 1
New phone
Install PillBeacon, open settings, and restore purchases before setting up again.
Example 2
Reinstall
Use Restore Purchases after downloading the app again.
Example 3
Family device
Confirm which Apple ID bought the subscription before contacting support.
Common mistakes
What throws people off
- Trying to restore with a different Apple ID.
- Assuming restore works offline.
- Deleting the app before checking whether data is backed up.
Related guides
FAQ
Short answers
Can I use PillBeacon for vitamins as well as medicine?
Yes. The app language and setup flow work for vitamins, supplements, birth control, and daily medications.
What if reminders do not appear?
Check iOS notification permission for PillBeacon, then confirm the reminder time inside the app.
Should I include private medical details in support emails?
Only include what is necessary to understand the app issue. Device, iOS version, and a short description are usually enough.